Shipping & Delivery Policy

Last updated: 30 June 2026

This policy explains how and when we ship your order, what it costs, and what to do if there is a problem with delivery. It forms part of our Terms & Conditions of Sale.

1. Where we deliver

We ship to the countries shown at checkout. The available shipping options, carriers and costs depend on your delivery country and are displayed before you confirm and pay for your order.

Some orders may be shipped directly from one of our suppliers or fulfilment partners within the EU. As a result, the sender shown on the parcel may differ from “Nuvalia”, and the return address may be located in another EU country. This does not affect your rights — Ekovital Norden AB remains the seller and your point of contact for your order.

2. Shipping costs

Shipping costs are not included in the product price. They are calculated automatically based on your delivery destination and chosen shipping method, and are shown clearly at checkout before you complete your purchase. Where a free-shipping threshold applies, this will also be indicated at checkout.

3. Delivery options

Depending on your country, you may be able to choose between delivery to a pick-up point / parcel locker and home delivery. The exact carriers available — for example PostNord, GLS, DPD, InPost, Packeta, BRT, MRW or Matkahuolto — vary by market and are presented to you at checkout.

4. Order processing time

Orders are normally processed and dispatched within 1–2 working days after payment has been confirmed. Orders placed on weekends or public holidays are processed on the next working day. During busy periods or sales, processing may take slightly longer.

5. Delivery time

Estimated delivery time is normally 4–7 working days after dispatch, depending on your location and the carrier. These are estimates and not guaranteed delivery dates. Once your order has been dispatched, you will receive a confirmation email, including tracking information where the carrier provides it.

6. Delivery problems

If your order has not arrived within a reasonable time after the estimated delivery window, or if tracking shows a problem, please contact us at support@nuvalia.eu and we will help resolve it.

If a parcel is returned to us because it was not collected from a pick-up point within the carrier’s holding period, or because an incorrect or incomplete address was provided, we will contact you to arrange re-delivery. Additional shipping charges may apply for re-sending a parcel that was returned for these reasons.

7. Damaged or missing parcels

Please check your order on arrival. If the packaging is visibly damaged or items are missing, contact us at support@nuvalia.eu as soon as possible, ideally within a few days of receipt, and include photos where relevant. This helps us resolve the issue quickly and, where needed, raise a claim with the carrier.

Risk of loss or damage to the goods passes to you when you (or someone you have nominated, other than the carrier) take physical possession of the goods.

8. Incorrect address

Please make sure your delivery address is complete and correct at checkout. We cannot be held responsible for delays or failed deliveries caused by an incorrect or incomplete address provided at the time of ordering.

9. Returns

For information on cancelling your order, returning goods and refunds, please see our Returns & Refunds policy.