{"id":12522,"date":"2026-07-07T07:32:31","date_gmt":"2026-07-07T07:32:31","guid":{"rendered":"https:\/\/nuvalia.eu\/?page_id=12522"},"modified":"2026-07-17T13:23:07","modified_gmt":"2026-07-17T13:23:07","slug":"contacto","status":"publish","type":"page","link":"https:\/\/nuvalia.eu\/es\/contact\/","title":{"rendered":"Contacto"},"content":{"rendered":"\n<div class=\"nv-page\">\n\n\t<section class=\"nv-hero\">\n\t\t<span class=\"nv-eyebrow\">Customer service<\/span>\n\t\t<h1>We&#8217;re here to help<\/h1>\n\t\t<p class=\"nv-lede\">Have questions about your order, delivery or our products? We&#8217;re happy to help.<\/p>\n\t\t<p class=\"nv-lede\">We answer emails in the order they arrive and usually reply within 24 hours on business days.<\/p>\n\t\t<p class=\"nv-signature\">\u2014 The Nuvalia customer service team<\/p>\n\t<\/section>\n\n\t<div class=\"nv-tiles\">\n\t\t<div class=\"nv-tile\">\n\t\t\t<div class=\"nv-tile__icon\">\n\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect x=\"2\" y=\"4\" width=\"20\" height=\"16\" rx=\"2\"\/><path d=\"m22 7-8.97 5.7a1.94 1.94 0 0 1-2.06 0L2 7\"\/><\/svg>\n\t\t\t<\/div>\n\t\t\t<h3>Email us<\/h3>\n\t\t\t<p><a href=\"mailto:support@nuvalia.eu\">support@nuvalia.eu<\/a><br>The fastest way to reach us.<\/p>\n\t\t<\/div>\n\t\t<div class=\"nv-tile\">\n\t\t\t<div class=\"nv-tile__icon\">\n\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 6v6l4 2\"\/><\/svg>\n\t\t\t<\/div>\n\t\t\t<h3>Response time<\/h3>\n\t\t\t<p>Usually within 24 hours on business days.<\/p>\n\t\t<\/div>\n\t\t<div class=\"nv-tile\">\n\t\t\t<div class=\"nv-tile__icon\">\n\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M14 18V6a2 2 0 0 0-2-2H4a2 2 0 0 0-2 2v11a1 1 0 0 0 1 1h2\"\/><path d=\"M15 18H9\"\/><path d=\"M19 18h2a1 1 0 0 0 1-1v-3.65a1 1 0 0 0-.22-.62l-3.48-4.35A1 1 0 0 0 17.52 8H14\"\/><circle cx=\"17\" cy=\"18\" r=\"2\"\/><circle cx=\"7\" cy=\"18\" r=\"2\"\/><\/svg>\n\t\t\t<\/div>\n\t\t\t<h3>Shipped from<\/h3>\n\t\t\t<p>Our EU warehouse in the Czech Republic, direct to you.<\/p>\n\t\t<\/div>\n\t<\/div>\n\n\t<section class=\"nv-section\">\n\t\t<h2>Contact customer service<\/h2>\n\t\t<p>Send us a message using the form below, or email <a href=\"mailto:support@nuvalia.eu\">support@nuvalia.eu<\/a> and we&#8217;ll help you as soon as possible.<\/p>\n\t<\/section>\n\n<\/div>\n\n\n<div class='fluentform ff-default fluentform_wrapper_1 ffs_default_wrap'><form data-form_id=\"1\" id=\"fluentform_1\" class=\"frm-fluent-form fluent_form_1 ff-el-form-top ff_form_instance_1_1 ff-form-loading ffs_default\" data-form_instance=\"ff_form_instance_1_1\" method=\"POST\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">Contact Form Demo<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='12522' \/><input type=\"hidden\" id=\"_fluentform_1_fluentformnonce\" name=\"_fluentform_1_fluentformnonce\" value=\"2918914b2b\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/es\/wp-json\/wp\/v2\/pages\/12522\" \/><div data-type=\"name-element\" data-name=\"names\" class=\" ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell '><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_1_names_first_name_' id='label_ff_1_names_first_name_'>First Name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[first_name]\" id=\"ff_1_names_first_name_\" class=\"ff-el-form-control\" placeholder=\"First Name\" aria-invalid=\"false\" aria-required=false><\/div><\/div><\/div><div class='ff-t-cell '><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_1_names_last_name_' id='label_ff_1_names_last_name_'>Last Name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[last_name]\" id=\"ff_1_names_last_name_\" class=\"ff-el-form-control\" placeholder=\"Last Name\" aria-invalid=\"false\" aria-required=false><\/div><\/div><\/div><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_1_email' id='label_ff_1_email'>Email<\/label><\/div><div class='ff-el-input--content'><input type=\"email\" name=\"email\" id=\"ff_1_email\" class=\"ff-el-form-control\" placeholder=\"Email Address\" data-name=\"email\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_1_subject' id='label_ff_1_subject'>Subject<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"subject\" class=\"ff-el-form-control\" placeholder=\"Subject\" data-name=\"subject\" id=\"ff_1_subject\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_1_message' id='label_ff_1_message'>Your Message<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"true\" aria-labelledby=\"label_ff_1_message\" name=\"message\" id=\"ff_1_message\" class=\"ff-el-form-control\" placeholder=\"Your Message\" rows=\"4\" cols=\"2\" data-name=\"message\" ><\/textarea><\/div><\/div><div class='ff-form-inline-style' hidden><style>form.fluent_form_1 .ff-btn-submit:not(.ff_btn_no_style) { background-color: var(--fluentform-primary); color: #ffffff; }<\/style><\/div><div class='ff-el-group ff-text-left ff_submit_btn_wrapper'><button type=\"submit\" class=\"ff-btn ff-btn-submit ff-btn-md ff_btn_style\"  aria-label=\"Submit Form\">Submit Form<\/button><\/div><\/fieldset><\/form><div id='fluentform_1_errors' class='ff-errors-in-stack ff_form_instance_1_1 ff-form-loading_errors ff_form_instance_1_1_errors'><\/div><\/div>            <script type=\"text\/javascript\">\n                window.fluent_form_ff_form_instance_1_1 = {\"id\":\"1\",\"ajaxUrl\":\"https:\\\/\\\/nuvalia.eu\\\/wp-admin\\\/admin-ajax.php\",\"settings\":{\"layout\":{\"labelPlacement\":\"top\",\"helpMessagePlacement\":\"with_label\",\"errorMessagePlacement\":\"inline\",\"cssClassName\":\"\",\"asteriskPlacement\":\"asterisk-right\"},\"restrictions\":{\"denyEmptySubmission\":{\"enabled\":false}}},\"form_instance\":\"ff_form_instance_1_1\",\"form_id_selector\":\"fluentform_1\",\"rules\":{\"names[first_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\"}},\"names[middle_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\"}},\"names[last_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\"}},\"email\":{\"required\":{\"value\":true,\"message\":\"This field is required\"},\"email\":{\"value\":true,\"message\":\"This field must contain a valid email\"}},\"subject\":{\"required\":{\"value\":false,\"message\":\"This field is required\"}},\"message\":{\"required\":{\"value\":true,\"message\":\"This field is required\"}}},\"debounce_time\":300,\"file_upload_settings\":[]};\n                            <\/script>\n            \n\n\n\n<div class=\"nv-page\">\n\n\t<section class=\"nv-section\">\n\t\t<h2>Frequently asked questions<\/h2>\n\n\t\t<div class=\"nv-faq\">\n\n\t\t\t<details>\n\t\t\t\t<summary>When will my order be shipped?<\/summary>\n\t\t\t\t<div class=\"nv-faq__body\">\n\t\t\t\t\t<p>Orders are normally processed within 1\u20134 business days. Once your order has shipped, you&#8217;ll receive an email with tracking information.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t\t<details>\n\t\t\t\t<summary>How long is delivery?<\/summary>\n\t\t\t\t<div class=\"nv-faq__body\">\n\t\t\t\t\t<p>Delivery normally takes 2\u20134 business days after your order has shipped. Total time from order to delivery is usually 5\u20138 business days. Read more in our <a href=\"https:\/\/nuvalia.eu\/shipping-and-delivery-policy\/\">shipping and delivery policy<\/a>.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t\t<details>\n\t\t\t\t<summary>Where is my order shipped from?<\/summary>\n\t\t\t\t<div class=\"nv-faq__body\">\n\t\t\t\t\t<p>Orders are shipped from our EU warehouse in the Czech Republic (Dextrum Fulfillment, a.s., Paskov) and delivered directly to you.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t\t<details>\n\t\t\t\t<summary>How do I track my order?<\/summary>\n\t\t\t\t<div class=\"nv-faq__body\">\n\t\t\t\t\t<p>Once your order has shipped, you&#8217;ll receive an email and\/or SMS with tracking information so you can follow your parcel&#8217;s journey.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t\t<details>\n\t\t\t\t<summary>Can I change or cancel my order?<\/summary>\n\t\t\t\t<div class=\"nv-faq__body\">\n\t\t\t\t\t<p>If your order hasn&#8217;t shipped yet, we can sometimes help change or cancel it. Contact us as soon as possible at <a href=\"mailto:support@nuvalia.eu\">support@nuvalia.eu<\/a>.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t\t<details>\n\t\t\t\t<summary>What if my parcel is delayed?<\/summary>\n\t\t\t\t<div class=\"nv-faq__body\">\n\t\t\t\t\t<p>If your order hasn&#8217;t arrived within the estimated delivery time, we recommend checking the tracking first. If you still need help, you&#8217;re welcome to contact our customer service.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t\t<details>\n\t\t\t\t<summary>How do I make a return?<\/summary>\n\t\t\t\t<div class=\"nv-faq__body\">\n\t\t\t\t\t<p>If you&#8217;d like to return a product, contact us by email and we&#8217;ll help you with instructions. You can read more in our <a href=\"https:\/\/nuvalia.eu\/returns-refunds\/\">returns and refunds policy<\/a> and about your <a href=\"https:\/\/nuvalia.eu\/withdraw\/\">right of withdrawal<\/a>.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t\t<details>\n\t\t\t\t<summary>What if I received a wrong or damaged product?<\/summary>\n\t\t\t\t<div class=\"nv-faq__body\">\n\t\t\t\t\t<p>Contact us as soon as possible at <a href=\"mailto:support@nuvalia.eu\">support@nuvalia.eu<\/a> and please attach a photo of the product so we can help you further.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t\t<details>\n\t\t\t\t<summary>How can I contact Nuvalia?<\/summary>\n\t\t\t\t<div class=\"nv-faq__body\">\n\t\t\t\t\t<p>You can contact our customer service by email at <a href=\"mailto:support@nuvalia.eu\">support@nuvalia.eu<\/a> \u2014 this is the fastest way to get help, and we normally reply within one business day.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t\t<details>\n\t\t\t\t<summary>Who is behind Nuvalia?<\/summary>\n\t\t\t\t<div class=\"nv-faq__body\">\n\t\t\t\t\t<p>Nuvalia is a brand operated by Ekovital Norden AB, a Swedish registered company. Orders are handled through our logistics warehouse in the Czech Republic (Dextrum Fulfillment, a.s.) and delivered directly to customers.<\/p>\n\t\t\t\t\t<dl class=\"nv-deflist\">\n\t\t\t\t\t\t<dt>Company reg. no.<\/dt><dd>559588-0187<\/dd>\n\t\t\t\t\t\t<dt>VAT number<\/dt><dd>SE559588018701<\/dd>\n\t\t\t\t\t\t<dt>Address<\/dt><dd>Bolmensv\u00e4gen 13, 120 50 \u00c5rsta, Sweden<\/dd>\n\t\t\t\t\t<\/dl>\n\t\t\t\t\t<p style=\"margin-top:1rem;\">Read more <a href=\"https:\/\/nuvalia.eu\/about-nuvalia\/\">about Nuvalia<\/a>.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\n\t\t<\/div>\n\t<\/section>\n\n\t<section class=\"nv-section\">\n\t\t<div class=\"nv-legal\">\n\t\t\t<h2>This website is operated by<\/h2>\n\t\t\t<p><strong>Ekovital Norden AB<\/strong><br>\n\t\t\tBolmensv\u00e4gen 13<br>\n\t\t\t120 50 \u00c5rsta, Sweden<\/p>\n\t\t\t<dl class=\"nv-deflist\">\n\t\t\t\t<dt>Company reg. no.<\/dt><dd>559588-0187<\/dd>\n\t\t\t\t<dt>VAT number<\/dt><dd>SE559588018701<\/dd>\n\t\t\t\t<dt>Email<\/dt><dd><a href=\"mailto:support@nuvalia.eu\">support@nuvalia.eu<\/a><\/dd>\n\t\t\t<\/dl>\n\t\t\t<p style=\"margin-top:1rem;margin-bottom:0;\">See also our <a href=\"https:\/\/nuvalia.eu\/terms-and-conditions\/\">terms and conditions<\/a>.<\/p>\n\t\t<\/div>\n\t<\/section>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Customer service We&#8217;re here to help Have questions about your order, delivery or our products? We&#8217;re happy to help. We [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-12522","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Contact Nuvalia | Customer Service &amp; Support<\/title>\n<meta name=\"description\" content=\"Questions about your order, delivery or returns? Contact the Nuvalia team at support@nuvalia.eu \u2014 we usually reply within one business day. We&#039;re here to help.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nuvalia.eu\/es\/contacto\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact\" \/>\n<meta property=\"og:description\" content=\"Questions about your order, delivery or returns? Contact the Nuvalia team at support@nuvalia.eu \u2014 we usually reply within one business day. 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