{"id":12296,"date":"2026-07-06T16:43:43","date_gmt":"2026-07-06T16:43:43","guid":{"rendered":"https:\/\/nuvalia.eu\/?page_id=12296"},"modified":"2026-07-17T13:40:45","modified_gmt":"2026-07-17T13:40:45","slug":"retirarse","status":"publish","type":"page","link":"https:\/\/nuvalia.eu\/es\/withdraw\/","title":{"rendered":"Desistir del contrato aqu\u00ed"},"content":{"rendered":"\n<div class=\"nv-page\">\n\n\t<section class=\"nv-hero\">\n\t\t<span class=\"nv-eyebrow\">Right of withdrawal<\/span>\n\t\t<h1>Cancel a purchase<\/h1>\n\t\t<p class=\"nv-lede\">Here you can let us know that you wish to exercise your right of withdrawal for a purchase made in our online store.<\/p>\n\t\t<p class=\"nv-signature\">EU Consumer Rights Directive (2011\/83\/EU)<\/p>\n\t<\/section>\n\n\t<div class=\"nv-tiles\">\n\t\t<div class=\"nv-tile\">\n\t\t\t<div class=\"nv-tile__icon\">\n\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M15 3h4a2 2 0 0 1 2 2v14a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V5a2 2 0 0 1 2-2h4\"\/><rect x=\"9\" y=\"1\" width=\"6\" height=\"4\" rx=\"1\"\/><path d=\"m9 14 2 2 4-4\"\/><\/svg>\n\t\t\t<\/div>\n\t\t\t<h3>1. Fill in the form<\/h3>\n\t\t\t<p>Your name, email, order number and which items you wish to cancel.<\/p>\n\t\t<\/div>\n\t\t<div class=\"nv-tile\">\n\t\t\t<div class=\"nv-tile__icon\">\n\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect x=\"2\" y=\"4\" width=\"20\" height=\"16\" rx=\"2\"\/><path d=\"m22 7-8.97 5.7a1.94 1.94 0 0 1-2.06 0L2 7\"\/><\/svg>\n\t\t\t<\/div>\n\t\t\t<h3>2. Get confirmation<\/h3>\n\t\t\t<p>An automatic acknowledgement is sent to the email address you provide.<\/p>\n\t\t<\/div>\n\t\t<div class=\"nv-tile\">\n\t\t\t<div class=\"nv-tile__icon\">\n\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M7.9 20A9 9 0 1 0 4 16.1L2 22z\"\/><\/svg>\n\t\t\t<\/div>\n\t\t\t<h3>3. We get in touch<\/h3>\n\t\t\t<p>Our support team contacts you with details on how your request is handled.<\/p>\n\t\t<\/div>\n\t<\/div>\n\n\t<section class=\"nv-section\">\n\t\t<h2>Important information<\/h2>\n\t\t<div class=\"nv-card nv-card--accent\">\n\t\t\t<p style=\"margin-bottom:0;\">Some products may be excluded from the right of withdrawal. This may apply, for example, to products that are not suitable for return for health protection or hygiene reasons if the seal or protective packaging has been removed.<\/p>\n\t\t<\/div>\n\t\t<p style=\"margin-top:1.25rem;\">You can read more about your rights, delivery and returns on the following pages:<\/p>\n\t\t<ul>\n\t\t\t<li><a href=\"\/terms-and-conditions\/\">Terms and Conditions<\/a><\/li>\n\t\t\t<li><a href=\"\/shipping-and-delivery-policy\/\">Shipping and Delivery Policy<\/a><\/li>\n\t\t\t<li><a href=\"\/returns-refunds\/\">Returns and Refunds<\/a><\/li>\n\t\t<\/ul>\n\t<\/section>\n\n\t<section class=\"nv-section\">\n\t\t<h2>Withdrawal form<\/h2>\n\t\t<p>Fill in the form below with your name, email address, order number, and information about which order or which products you would like to cancel. Our support team will contact you with further information about the handling of your request.<\/p>\n\t<\/section>\n\n<\/div>\n\n\n<div class='fluentform ff-default fluentform_wrapper_3 ffs_default_wrap'><form data-form_id=\"3\" id=\"fluentform_3\" class=\"frm-fluent-form fluent_form_3 ff-el-form-top ff_form_instance_3_1 ff-form-loading ffs_default\" data-form_instance=\"ff_form_instance_3_1\" method=\"POST\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">\u00c5ngra form<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='12296' \/><input type=\"hidden\" id=\"_fluentform_3_fluentformnonce\" name=\"_fluentform_3_fluentformnonce\" value=\"2918914b2b\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/es\/wp-json\/wp\/v2\/pages\/12296\" \/><div data-type=\"name-element\" data-name=\"names\" class=\" ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell '><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_3_names_first_name_' id='label_ff_3_names_first_name_'>First Name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[first_name]\" id=\"ff_3_names_first_name_\" class=\"ff-el-form-control\" placeholder=\"Enter Your First Name\" aria-invalid=\"false\" aria-required=false><\/div><\/div><\/div><div class='ff-t-cell '><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_3_names_last_name_' id='label_ff_3_names_last_name_'>Last Name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[last_name]\" id=\"ff_3_names_last_name_\" class=\"ff-el-form-control\" placeholder=\"Enter Your Last Name\" aria-invalid=\"false\" aria-required=false><\/div><\/div><\/div><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_3_email' id='label_ff_3_email'>Email<\/label><\/div><div class='ff-el-input--content'><input type=\"email\" name=\"email\" id=\"ff_3_email\" class=\"ff-el-form-control\" placeholder=\"Email Address\" data-name=\"email\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_3_input_text' id='label_ff_3_input_text'>Order number<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_text\" class=\"ff-el-form-control\" placeholder=\"Enter your order number\" data-name=\"input_text\" id=\"ff_3_input_text\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_3_description' id='label_ff_3_description'>Which order or which products would you like to cancel?<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"false\" aria-labelledby=\"label_ff_3_description\" name=\"description\" id=\"ff_3_description\" class=\"ff-el-form-control\" placeholder=\"Write for example \u201cthe entire order\u201d or specify which products you would like to cancel.\" rows=\"3\" cols=\"2\" data-name=\"description\" ><\/textarea><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label  >Confirmation<\/label><\/div><div class='ff-el-input--content'><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='checkbox_d9e1ae88db83238eb6b0274c63ce73ff'><input  type=\"checkbox\" name=\"checkbox[]\" data-name=\"checkbox\" class=\"ff-el-form-check-input ff-el-form-check-checkbox\" value=\"I confirm that I want to exercise my right of withdrawal for the purchase stated above.\"  id='checkbox_d9e1ae88db83238eb6b0274c63ce73ff' aria-label='I confirm that I want to exercise my right of withdrawal for the purchase stated above.' aria-invalid='false' aria-required=true> <span>I confirm that I want to exercise my right of withdrawal for the purchase stated above.<\/span><\/label><\/div><\/div><\/div><div class='ff-form-inline-style' hidden><style>form.fluent_form_3 .ff-btn-submit:not(.ff_btn_no_style) { background-color: var(--fluentform-primary); color: #ffffff; }<\/style><\/div><div class='ff-el-group ff-text-left ff_submit_btn_wrapper'><button type=\"submit\" class=\"ff-btn ff-btn-submit ff-btn-md ff_btn_style\"  aria-label=\"Send\">Send<\/button><\/div><\/fieldset><\/form><div id='fluentform_3_errors' class='ff-errors-in-stack ff_form_instance_3_1 ff-form-loading_errors ff_form_instance_3_1_errors'><\/div><\/div>            <script type=\"text\/javascript\">\n                window.fluent_form_ff_form_instance_3_1 = {\"id\":\"3\",\"ajaxUrl\":\"https:\\\/\\\/nuvalia.eu\\\/wp-admin\\\/admin-ajax.php\",\"settings\":{\"layout\":{\"labelPlacement\":\"top\",\"asteriskPlacement\":\"asterisk-right\",\"helpMessagePlacement\":\"with_label\",\"errorMessagePlacement\":\"inline\",\"cssClassName\":\"\"},\"restrictions\":{\"denyEmptySubmission\":{\"enabled\":false}}},\"form_instance\":\"ff_form_instance_3_1\",\"form_id_selector\":\"fluentform_3\",\"rules\":{\"names[first_name]\":{\"required\":{\"value\":false,\"message\":\"Este campo es obligatorio\",\"global_message\":\"This field is required\",\"global\":true}},\"names[middle_name]\":{\"required\":{\"value\":false,\"message\":\"Este campo es obligatorio\",\"global_message\":\"This field is required\",\"global\":true}},\"names[last_name]\":{\"required\":{\"value\":false,\"message\":\"Este campo es obligatorio\",\"global_message\":\"This field is required\",\"global\":true}},\"email\":{\"required\":{\"value\":true,\"message\":\"Este campo es obligatorio\",\"global_message\":\"This field is required\",\"global\":true},\"email\":{\"value\":true,\"message\":\"Este campo debe contener un correo electr\\u00f3nico v\\u00e1lido\",\"global_message\":\"This field must contain a valid email\",\"global\":true}},\"input_text\":{\"required\":{\"value\":true,\"message\":\"Este campo es obligatorio\",\"global_message\":\"This field is required\",\"global\":true}},\"description\":{\"required\":{\"value\":false,\"message\":\"Este campo es obligatorio\",\"global_message\":\"This field is required\",\"global\":true}},\"checkbox\":{\"required\":{\"value\":true,\"message\":\"Este campo es obligatorio\",\"global_message\":\"This field is required\",\"global\":true}}},\"debounce_time\":300,\"file_upload_settings\":[]};\n                            <\/script>\n            \n\n\n\n<div class=\"nv-page\">\n\t<section class=\"nv-section\" style=\"margin-top:2.5rem;\">\n\t\t<div class=\"nv-legal\">\n\t\t\t<h2>This website is operated by<\/h2>\n\t\t\t<p><strong>Ekovital Norden AB<\/strong><br>\n\t\t\tBolmensv\u00e4gen 13<br>\n\t\t\t120 50 \u00c5rsta, Sweden<\/p>\n\t\t\t<dl class=\"nv-deflist\">\n\t\t\t\t<dt>Company reg. no.<\/dt><dd>559588-0187<\/dd>\n\t\t\t\t<dt>EU VAT no.<\/dt><dd>SE559588018701<\/dd>\n\t\t\t\t<dt>Email<\/dt><dd><a href=\"mailto:support@nuvalia.eu\">support@nuvalia.eu<\/a><\/dd>\n\t\t\t<\/dl>\n\t\t\t<p style=\"margin-top:1rem;margin-bottom:0;\">You may also exercise your right of withdrawal by emailing <a href=\"mailto:support@nuvalia.eu\">support@nuvalia.eu<\/a> with a clear statement of your decision.<\/p>\n\t\t<\/div>\n\t<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Right of withdrawal Cancel a purchase Here you can let us know that you wish to exercise your right of 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