{"id":12122,"date":"2026-06-30T13:56:57","date_gmt":"2026-06-30T13:56:57","guid":{"rendered":"https:\/\/nuvalia.eu\/?page_id=12122"},"modified":"2026-07-17T13:27:12","modified_gmt":"2026-07-17T13:27:12","slug":"politica-de-envios-y-entregas","status":"publish","type":"page","link":"https:\/\/nuvalia.eu\/es\/shipping-and-delivery-policy\/","title":{"rendered":"Pol\u00edtica de env\u00edos y entregas"},"content":{"rendered":"
\n\n\t
\n\t\tAviso legal<\/span>\n\t\t

Pol\u00edtica de env\u00edos y entregas<\/h1>\n\t\t

Esta pol\u00edtica explica c\u00f3mo y cu\u00e1ndo enviamos tu pedido, cu\u00e1nto cuesta y qu\u00e9 hacer si surge alg\u00fan problema con la entrega. Forma parte de nuestra T\u00e9rminos y condiciones de venta<\/a>.<\/p>\n\t\t

\u00daltima actualizaci\u00f3n: 30 de junio de 2026<\/p>\n\t<\/section>\n\n\t

\n\t\t
\n\t\t\t
\n\t\t\t\t<\/svg>\n\t\t\t<\/div>\n\t\t\t

Procesamiento<\/h3>\n\t\t\t

Entre 1 y 2 d\u00edas laborables tras la confirmaci\u00f3n del pago.<\/p>\n\t\t<\/div>\n\t\t

\n\t\t\t
\n\t\t\t\t<\/svg>\n\t\t\t<\/div>\n\t\t\t

Entrega<\/h3>\n\t\t\t

Normalmente, entre 4 y 7 d\u00edas laborables tras el env\u00edo.<\/p>\n\t\t<\/div>\n\t\t

\n\t\t\t
\n\t\t\t\t<\/svg>\n\t\t\t<\/div>\n\t\t\t

Seguimiento<\/h3>\n\t\t\t

Se env\u00eda por correo electr\u00f3nico una vez que se haya enviado tu paquete.<\/p>\n\t\t<\/div>\n\t<\/div>\n\n\t

\n\t\t

1. D\u00f3nde realizamos env\u00edos<\/h2>\n\t\t

Realizamos env\u00edos a los pa\u00edses que se indican al finalizar la compra. Las opciones de env\u00edo disponibles, los transportistas y los costes dependen del pa\u00eds de destino y se muestran antes de que confirmes y pagues tu pedido.<\/p>\n\t\t

Es posible que algunos pedidos se env\u00eden directamente desde uno de nuestros proveedores o socios de log\u00edstica dentro de la UE. Por ello, es posible que el remitente que figure en el paquete no sea \u201cNuvalia\u201d y que la direcci\u00f3n de devoluci\u00f3n se encuentre en otro pa\u00eds de la UE. Esto no afecta a tus derechos: Ekovital Norden AB sigue siendo el vendedor y tu punto de contacto para tu pedido.<\/p>\n\t<\/section>\n\n\t

\n\t\t

2. Gastos de env\u00edo<\/h2>\n\t\t

Los gastos de env\u00edo no est\u00e1n incluidos en el precio del producto. Se calculan autom\u00e1ticamente en funci\u00f3n del destino de entrega y del m\u00e9todo de env\u00edo elegido, y se muestran claramente en la p\u00e1gina de pago antes de finalizar la compra. En caso de que se aplique un umbral para el env\u00edo gratuito, esto tambi\u00e9n se indicar\u00e1 en la p\u00e1gina de pago.<\/p>\n\t<\/section>\n\n\t

\n\t\t

3. Opciones de entrega<\/h2>\n\t\t

Dependiendo de tu pa\u00eds, es posible que puedas elegir entre la entrega en un punto de recogida o en un casillero de paqueter\u00eda y la entrega a domicilio. Las empresas de transporte disponibles \u2014por ejemplo, PostNord, GLS, DPD, InPost, Packeta, BRT, MRW o Matkahuolto\u2014 var\u00edan seg\u00fan el mercado y se te mostrar\u00e1n al finalizar la compra.<\/p>\n\t<\/section>\n\n\t

\n\t\t

4. Plazo de tramitaci\u00f3n del pedido<\/h2>\n\t\t

Los pedidos se tramitan y env\u00edan normalmente en un plazo de 1 a 2 d\u00edas laborables tras la confirmaci\u00f3n del pago. Los pedidos realizados durante el fin de semana o en d\u00edas festivos se tramitan el siguiente d\u00eda laborable. En \u00e9pocas de mayor volumen de pedidos o durante las rebajas, la tramitaci\u00f3n puede tardar un poco m\u00e1s.<\/p>\n\t<\/section>\n\n\t

\n\t\t

5. Plazo de entrega<\/h2>\n\t\t

El plazo de entrega estimado suele ser de 4 a 7 d\u00edas laborables tras el env\u00edo, dependiendo de tu ubicaci\u00f3n y de la empresa de transporte. Se trata de estimaciones y no de fechas de entrega garantizadas. Una vez que se haya enviado tu pedido, recibir\u00e1s un correo electr\u00f3nico de confirmaci\u00f3n que incluir\u00e1 la informaci\u00f3n de seguimiento, siempre que la empresa de transporte la facilite.<\/p>\n\t<\/section>\n\n\t

\n\t\t

6. Problemas con la entrega<\/h2>\n\t\t

Si tu pedido no ha llegado en un plazo razonable tras la fecha de entrega estimada, o si el seguimiento indica alg\u00fan problema, ponte en contacto con nosotros en support@nuvalia.eu<\/a> y te ayudaremos a resolverlo.<\/p>\n\t\t

\n\t\t\t

Si un paquete nos es devuelto porque no se ha recogido en un punto de recogida dentro del plazo de retenci\u00f3n del transportista, o porque se ha facilitado una direcci\u00f3n incorrecta o incompleta, nos pondremos en contacto contigo para organizar una nueva entrega. Es posible que se apliquen gastos de env\u00edo adicionales por reenviar un paquete que haya sido devuelto por estos motivos.<\/p>\n\t\t<\/div>\n\t<\/section>\n\n\t

\n\t\t

7. Paquetes da\u00f1ados o extraviados<\/h2>\n\t\t

Por favor, comprueba tu pedido en cuanto lo recibas. Si el embalaje presenta da\u00f1os visibles o faltan art\u00edculos, ponte en contacto con nosotros en support@nuvalia.eu<\/a> lo antes posible, a ser posible en los d\u00edas siguientes a la recepci\u00f3n, e incluye fotos cuando sea pertinente. Esto nos ayuda a resolver el problema r\u00e1pidamente y, en caso necesario, a presentar una reclamaci\u00f3n ante la empresa de transporte.<\/p>\n\t\t

El riesgo de p\u00e9rdida o da\u00f1o de la mercanc\u00eda se transfiere a usted en el momento en que usted (o una persona designada por usted, que no sea el transportista) tome posesi\u00f3n f\u00edsica de la mercanc\u00eda.<\/p>\n\t<\/section>\n\n\t

\n\t\t

8. Direcci\u00f3n incorrecta<\/h2>\n\t\t

Aseg\u00farate de que tu direcci\u00f3n de entrega est\u00e9 completa y sea correcta al finalizar la compra. No nos hacemos responsables de los retrasos o de las entregas fallidas causados por una direcci\u00f3n incorrecta o incompleta facilitada en el momento de realizar el pedido.<\/p>\n\t<\/section>\n\n\t

\n\t\t

9. Devoluciones<\/h2>\n\t\t

Para obtener informaci\u00f3n sobre c\u00f3mo cancelar tu pedido, devolver productos y solicitar reembolsos, consulta nuestra Pol\u00edtica de devoluciones y reembolsos<\/a>.<\/p>\n\t<\/section>\n\n\t

\n\t\t
\n\t\t\t

Este sitio web est\u00e1 gestionado por<\/h2>\n\t\t\t

Ekovital Norden AB<\/strong>
\n\t\t\tBolmensv\u00e4gen, 13
\n\t\t\t120 50 \u00c5rsta, Suecia<\/p>\n\t\t\t

\n\t\t\t\t
N.\u00ba de registro mercantil.<\/dt>
559588-0187<\/dd>\n\t\t\t\t
N\u00famero de IVA<\/dt>
SE559588018701<\/dd>\n\t\t\t\t
Correo electr\u00f3nico<\/dt>
support@nuvalia.eu<\/a><\/dd>\n\t\t\t<\/dl>\n\t\t\t

Consulta tambi\u00e9n nuestra t\u00e9rminos y condiciones<\/a>.<\/p>\n\t\t<\/div>\n\t<\/section>\n\n<\/div>","protected":false},"excerpt":{"rendered":"

Legal Shipping & Delivery Policy This policy explains how and when we ship your order, what it costs, and what 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